Terms & Conditions

Ordering Policy:

  1. Service is only available for articles (products) which are shown in stock on our website
  2. Customers have to pay the bill amount in advance through Cards or Wallets or Mobile Financial Services or Internet Banking.
  3. Customers can buy any quantity combination of various Articles, but customer cannot buy single article more than 3 Pcs/Pairs.
  4. Minimum order QTY and Amount should be 1 (ONE) and BDT 500 respectively.
  5. Paid orders cannot be cancelled, returned or refunded.
  6. Delivery will be processed after the confirmation from our Customer Care representative
  7. For Order related queries, please contact Customer Service. Contact Number of Customer Service Team: 01704 16 3838 (10.00 AM – 6:00 PM and Sunday to Thursday except for government holidays)

Pricing Policy:

  1. All our product prices are inclusive of VAT & TAX
  2. Net price of a product might vary in LOTTO physical store & website due to periodic promotional offers.
  3. Technical error in pricing information might take place due to system malfunction. In such situation, LOTTO has the authority to cancel the order. We apologize for any inconvenience that may occur.

Customer Claim Policy:

  1. 100% replacement is provided for merchandise bought from our Shoe Stores in case of any major manufacturing defects, if the concerned product is brought to our store within 30 days from the date of the receipt of physical money receipt. In case of minor defect, customers will get a repair service.
  2. No claims will be entertained for price reduced or marked down products.
  3. Express Leather Products Ltd. Licensee of Lotto Bangladesh reserves the right not accepts any claim and make final decision on any claim settlement.
  4. A product manufactured and sold by Express Leather Products Ltd. Licensee of Lotto Bangladesh in its E-Commerce platforms which develops any defect during the course of normal wear by the customer as per product guideline within 30 days from the date of the receipt of physical money receipt.
  5. The customer who purchased our products from any E-commerce channel can go to any our Retail store for the product claim. The store manager will settle the claim according to our claim policy. If the store does not have that particular product, the store manager may send the product to the central warehouse for the claim and central warehouse will send a new product to that store for settlement after checking the product according to the claim procedure.

Please contact Customer Service for any help. Contact Number of Customer Service Team: 01704 16 3838 (10.00 AM – 6:00 PM and Sunday to Thursday except for government holidays.

Disclaimers:

  1. We have tried our best to portray the accurate color of the products on website. However, still customers might experience color inaccuracy due to monitor discrepancies.
  2. The website might display inaccurate information regarding product price, availability, pictures, size & color at times due to technical malfunctions. Express Leather Products Ltd. Licensee of Lotto Bangladesh reserves the authority to correct & update those information from time to time.

Payment Options

We offer all payment options for enhancing the customer experience. It offers following services.

  1. Debit/Credit Card (Master/Visa/DBBL Nexus Card/Amex Card)
  2. Mobile Financial Services (bKash/Rocket/DBBL Mobile Banking/ My Cash/IBBL mCash/AB Bank AB Direct/Trust Bank t-cash/Sure Cash)
  3. Internet Banking and Digital Wallet (Islami Bank/Bank Asia/ Trust Bank/City Touch/Upay/Ipay)

1. Debit/Credit Card (Master/Visa/DBBL Nexus Card/Amex Card):

Visa payments are processed through an online payment gateway system. Customers don’t need to worry about their debit/credit card information going into wrong party as their bank will authorize the card transection directly without any information passion through us. Bank will issue via the online payment gateway an authorization code and confirmation of transaction completions.

We use the latest encryption technology and other modalities to protect customers’ card information. Customers can place their orders using SSL encryption (The internet standard for secure transactions. In fact, shopping online with a debit/credit card at our E-Commerce site is safe because we do not retain your card information. Customers can be assured that we offers them the highest standards of security currently available on the internet so as to ensure their shopping experience is private, safe and secure.

2. Mobile Banking:

Customers may pay through their existing mobile banking accounts as well. For that when customers select their mobile banking partner, they will be redirected to a page where instruction will be shown. All they need to do is just follow the instruction and they will receive a transaction ID through SMS on their mobile from their respective bank. Customers have to enter the ID and submit to confirm their payment through Mobile Banking.

Currently, customers can avail mobile banking facility through their existing bKash, Rocket, DBBL Mobile Banking, My Cash, IBBL mCash, AB Bank AB Direct, Trust Bank t-cash and Sure Cash.

3. Internet Banking and Digital Wallet:

Internet Banking payments are now very popular and the service is processed through an online payment system provided by respective banks. Customers don’t need to worry about their Internet Banking user information going into wrong party as bank will authorize the internet banking transaction directly without any information passing through us. Once the customers are directed to their bank’s website/log in panel, they have to authorize the transaction using their Login ID & Password (Provided by their respective bank)

We use the latest encryption technology and other modalities to protect customers’ personal information. Customers’ can be assured that we offer you the highest standards of security currently available on the Net so as to ensure that customer’s shopping experience is private, safe & secure.

Currently we have the following banks listed below available to shop online at our E-commerce Site. We will add more banks for your convenience soon.

Islami Bank Bangladesh Ltd., Bank Asia, Trust Bank ltd., City Touch by City Bank Ltd., Upay by United Commercial Bank Ltd. and Ipay.

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